Terms & Conditions

1. ORDERING
We accept orders from all countries within the European Union.

It is possible to order only  "in stock" items. Orders are usually processed within 2 business days.
With your order you will receive a receipt, wich also is your guarantee.

2. PRICES
All prices are listed in EUR currency. The prices include VAT 20%.
Prices and quotations are subject to change without notice.

3. DUTIES AND TAXES (ONLY ORDERS OUTSIDE THE EU)
Any duty, tariff, customs charges or other charges levied by country of entry is the buyer's responsibility. Seller is not responsible for any additional charge once the items you ordered have left European Union.

4. DELIVERY
All products are shipped in a protected package.
The buyer is required to check the package conditions and delivery completeness immediately after receiving.  The seller is not responsible for any demages occured during package transport, which were not claimed to the carrier.

The delivery costs depend on destination country and delivery method.
For more information visit Payment & Delivery terms in the top menu.

5. PAYMENT
Buyer can either pay by Credit/Debit Card or transfer the money to our bank account.
After receiving a payment, we will ship the order.

6. RETURN POLICY
It is possible to return the product for any reason. It must be shipped back within 14 days from the date of delivery.  The product must be in original condition.
Please e-mail us before you send back the ordered goods.
All items must be shipped well packed and insured. Please include a brief note with: your name, shipping address, e-mail address, order number.
Returned items will be refunded at the original price.

7. RESERVATION OF RIGHT TO DECLINE AN ORDER
We reserve the right to decline an order for any reason, including but not limited to nonpayment, evidence suggesting fraud or other criminal activity, billing address or shipping information that do not match the credit card billing address or name, lack of security code or expiration date for a credit card number, incomplete checkout form of key information, or the failure to give Hoya Filters Shop key contact information like a valid email address. We will attempt to notify the purchaser promptly in such an instance.